Privacy Policy
Effective Date: June 7, 2026
PokeShop.Live respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, make purchases, subscribe to our communications, or participate in promotions and giveaways.
Information We Collect
We may collect the following information:
Name
Email address
Phone number
Shipping address
Billing address
Order and transaction information
IP address
Browser and device information
Live Alerts subscription information
Customer support communications
How We Use Information
We may use your information to:
Process and fulfill orders
Ship products
Provide customer support
Send live stream notifications
Manage giveaways and promotions
Improve website performance and user experience
Prevent fraud and unauthorized activity
Comply with legal obligations
Communicate important account or order updates
Live Alerts & Marketing Communications
When you subscribe to Live Alerts, you consent to receive:
Live stream notifications
Product announcements
Promotional offers
Giveaway updates
Marketing communications
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Even if you opt out of marketing emails, we may still send transactional messages related to orders, account activity, or customer service requests.
Payment Information
Payments are processed through secure third-party payment providers.
PokeShop.Live does not store full credit card numbers, payment card security codes, or other sensitive payment information on its servers.
Cookies & Analytics
We may use cookies, pixels, analytics tools, and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic and performance
Measure advertising effectiveness
Detect and prevent fraud
You may disable cookies through your browser settings, although some features of the website may not function properly.
Giveaway Information
Information submitted for giveaway participation may be used to:
Verify eligibility
Contact winners
Deliver prizes
Maintain records required by law
Prevent fraudulent entries
We do not sell giveaway participant information.
Sharing Information
We may share information with trusted third parties that help us operate our business, including:
Shipping carriers
Payment processors
Email marketing providers
Website hosting providers
Analytics providers
Customer support service providers
Legal authorities when required by law
We do not sell personal information to third parties.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting information over the Internet or storing data electronically can be guaranteed to be 100% secure.
Data Retention
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
PokeShop.Live is not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete it.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Access personal information we maintain about you
Correct inaccurate information
Request deletion of personal information
Opt out of marketing communications
Request information regarding how your data is used
To exercise any of these rights, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites, including YouTube, social media platforms, payment providers, and other services. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Information
PokeShop.Live
Email: [email protected]
Website: https://pokeshop.live
For questions regarding this Privacy Policy or your personal information, please contact us using the information above.
Disclaimer
PokeShop.Live is an independent reseller of collectible trading cards and related products. We are selling items from our privately owned collection and inventory.
PokeShop.Live is not affiliated with, endorsed by, sponsored by, or associated with Nintendo, The Pokémon Company, The Pokémon Company International, Game Freak, Creatures Inc., Wizards of the Coast, or any other manufacturer, publisher, distributor, or trademark owner. All trademarks, logos, brand names, artwork, and intellectual property remain the property of their respective owners and are used solely for identification purposes.
All sealed products sold by PokeShop.Live are factory sealed and acquired through lawful means, including authorized retailers, distributors, wholesalers, collectors, and other legitimate sources. We do not alter, weigh, sort, tamper with, reseal, or otherwise modify sealed products prior to sale.
Trading cards are collectible items with randomized contents determined solely by the manufacturer. PokeShop.Live does not guarantee specific cards, pull rates, rarities, values, grading outcomes, or investment performance.
All sales are final. Due to the collectible nature of trading card products, we do not currently offer refunds, returns, exchanges, or cancellations except where required by law or in cases where an incorrect item was shipped by us.
By purchasing from PokeShop.Live, you acknowledge that you are purchasing collectible products and accept the inherent randomness and market volatility associated with trading card products.